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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Welcome to the Gathering by Chartwells! Our mission is to provide you with exceptional quality, exceptional service and a creative cutting-edge culinary experience. Our professional staff is available to assist in planning your special event Monday-Friday 8:00am - 5:00pm. Please contact our catering coordinator at 518-681-5606 for customized service and menus.
To ensure optimal selection and the best possible service we kindly ask that events be booked at least seven business days in advance. We understand events arise unexpectedly and we will do our best to accommodate your needs.
We kindly request a confirmed number of guests be specified 3 business days prior to the event. This number is considered the guaranteed guest count.
Events are billed in four-hour increments. Events exceeding the four-hour limit will be subject to additional service fees.
We kindly request that cancellations must be made five business days prior to the contracted event date.
All disposable serviceware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality disposable plastic ware. China and glassware is available for an additional charge of $2.19 per person held outside of the Northwest Bay Conference Center. Events held inside the Northwest Bay Conference Center will not incur china fees if china is requested.
Tablecloths are supplied for all food and beverages service tables at events. Tablecloths for non food tables are available for an additional $6.99 (85s&114s) or $10.99 (90x156x120s), per table.
We request tax-exempt forms be faxed to our office 000-000-0000 three business days prior to the event.
Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. The charge is $.50 per person, with a minimum charge of $10.00.
A form of payment (purchase order or credit card) is kindly requested three business days prior to the event date. We ask that contracts be paid in full within one business day following the event.
Special diets are accommodated upon request, we kindly request that your needs be submitted as soon as possible.
Please reserve all non-food related equipment by contacting Facilities Department at 518-743-2246. This will include room reservation, set and room configuration, audio visual and other general information.
